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Get in touch with CanadTV
Leave us a message and a person in Ottawa reads it. During opening hours the median first reply lands in under twelve minutes — no ticket queue theatre, no scripted greeting.
Write to the desk
Describe what you need and we will deal with it properly. Existing subscriber? Include the email on the account and we can look it up before replying. Ordering instead? Go straight to checkout.
Other ways to reach us
| Channel | Details | Typical reply |
|---|---|---|
| [email protected] | Under 1 hour | |
| +15144477860 | Under 12 minutes | |
| This form | Routed to the same desk | Under 1 hour |
| Reseller enquiries | Reseller programme page | Same business day |
Opening hours
Monday to Friday, 08:00–23:00 Eastern. Saturday and Sunday, 10:00–22:00 Eastern. Messages sent outside those windows are picked up first thing the following morning.
Registered address
CanadTV
343 Preston Street, Suite 1100
Ottawa, Ontario K1S 1N4
Canada
Before you write about a stuck channel: note the channel name and roughly what time it happened. That single detail usually lets us match it to a specific upstream feed and answer with a fix rather than a question. Common cases are already covered in the questions page.
Setting up for the first time? The IBO Player guide walks through each device in order.