Privacy Policy

Last updated: 1 January 2026

CanadTV (“we”, “us”, “our”) is committed to protecting your personal information. This policy explains what data we collect, how we use it, and your rights over that data when you use the Service at https://canadtv.ca. It sits alongside our terms of service.

1. Information we collect

1.1 Information you provide directly

• Account information: name, email address, phone number.
• Payment information: billing details processed by our secure payment provider. We do not store full card numbers.
• Support communications: messages sent to [email protected] or through our contact form.

1.2 Information collected automatically

• Usage data: pages visited, features used, session duration, subscription status.
• Device information: device type, operating system, IBO Player version — see the setup guide for what the app itself reports.
• IP address: used for region detection, fraud prevention and service delivery.
• Cookies: session cookies for authentication and analytics cookies for service improvement (section 6).

1.3 Information we do not collect

We do not collect sensitive personal data such as government identity numbers, biometric data, or financial account details beyond what payment processing requires.

2. How we use your information

• Deliver the Service: activate and manage your subscription, authenticate your device and stream content.
• Process payments: complete transactions and issue receipts.
• Provide support: answer enquiries, troubleshoot and resolve disputes.
• Improve the Service: analyse usage patterns to strengthen performance and content.
• Send service communications: confirmations, renewal reminders and important notices. We do not send unsolicited marketing.
• Prevent fraud: detect and block unauthorised account sharing or misuse.
• Meet legal obligations: respond to lawful requests from authorities in Canada.

We do not sell, rent or trade your personal data to third parties for marketing purposes.

3. Legal basis for processing

Where required by law in Canada or an equivalent framework, our legal basis is contract performance (delivering your subscription), legitimate interests (fraud prevention, security, analytics), legal obligation, or consent where we ask for it explicitly.

4. Data sharing

We share data only with payment processors completing transactions under their own privacy policies, infrastructure and CDN providers processing data on our behalf under data processing agreements, and legal authorities where required by law or court order. All processors must maintain appropriate security and are barred from using your data for their own marketing.

5. Data retention

After the retention period, data is permanently deleted or anonymised.

6. Cookies

Essential cookies are required for login sessions and cannot be disabled. Analytics cookies help us understand how visitors move through https://canadtv.ca; you may opt out through your browser settings. We do not use advertising or third-party tracking cookies.

7. Your rights

Depending on your location and applicable law in Canada, you may have the right to access the data we hold, correct inaccurate data, delete your data subject to legal retention requirements, restrict or object to certain processing, receive your data in a portable machine-readable format, and withdraw consent where processing relies on it. Write to [email protected], or use the contact form, and we will respond within 30 days.

8. Data security

We apply TLS/SSL encryption for data in transit, encrypted storage for sensitive account information, access controls limiting who can view personal data, and regular security reviews. No system is completely secure; in the event of a breach affecting your rights we will notify you and the relevant authorities as required by law in Canada.

9. Children’s privacy

The Service is not directed at children under 13, or the applicable age of digital consent in Canada. We do not knowingly collect personal data from minors. If you believe a child has provided us with data, contact [email protected] and we will delete it promptly.

10. International transfers

Your data is processed and stored in secure data centres. Where data moves outside Canada, appropriate safeguards such as standard contractual clauses or equivalent protections are put in place.

11. Changes to this policy

We may update this policy periodically. The current version is posted at https://canadtv.ca/privacy.html with a revised “Last updated” date. For material changes we will notify you on WhatsApp or a prominent notice on the site.

12. Contact

Email: [email protected]
Website: https://canadtv.ca